FAQs

Client FAQs

Self Space is a contemporary mental health service, offering therapy to individuals, couples and also companies. In a world which is sometimes challenging, frightening, overwhelming, complex and seriously hard to navigate it’s not surprising that sometimes we don’t feel ok. Everyday mental maintenance is an essential part of surviving. Self Space sets out to provide that.

How is Self Space keeping its clients and therapists safe during the Covid-19 pandemic?

We are happy to be re-opening our doors for face-to-face work from September 1st 2020.
To reassure you, we have been risk assessing all of our spaces over the past few weeks. We are confident that with constant deep cleans, access to hand washing and gel that we have taken all reasonable steps to ensure your safety. Please consider your own safety and that of your family before deciding to return to face-to-face therapy. We are offering virtual sessions for those who are not ready to make the step. Also if you would like your therapist to wear a mask please let them know prior to your session and you are of course welcome to wear one yourself. We are following government guidelines.

Who is Self Space suitable for?

At Self Space we aim to be inclusive of everyone and we like to think our therapists reflect the diversity of our clients.

We are unable to help with acute psychiatric or suicidal crises; if a client is suicidal, they will be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK).

If you are being supported by Community Mental Health Services or receiving treatment for acute mental health issues, please do speak in the first instance to the relevant agency for advice and further support.

How much does it cost?

For individual sessions pricing starts at £60 for a 30-minute session and goes up to £80 for a 50-minute session.

Our student sessions are a useful option if you’re studying and in need of someone to talk to at £60 for a 50-minute session.

Couples? We got you! A 50-minute session is priced at £100.

If you’re looking buy some sessions in bulk, we offer some great discounts which you can find here: https://theselfspace.com/buy/

How do I book?

How do I know which therapist is right for me?

Do have a look at our therapists and what they specialise in, click here to head over to our team page.

Choosing a therapist can be overwhelming. If you’re finding it hard to make a decision please contact hey@theselfspace.com and we will happily discuss which therapist would be a good fit for you. It’s important to remember, if you don’t feel you made the right choice after your first session, you can choose a different therapist for your next session, we promise they won’t be offended! Therapy is there to help YOU.

Can I see a different therapist every time?

What happens if I cancel or want to re-arrange a session?

Sometimes life gets in the way and you can’t make a session, we get it. If you give us 48 hours notice, we will happily cancel or reschedule your appointment. If when cancelling you give us 48 hours’ notice we will pop the credit right back into your Self Space account, ready to be used whenever you need it.

We have a no refund policy for cancellations or no shows, this is because it’s often hard to fill these empty spaces. But sessions cancelled before 48 hours will remain on your account for future use.

Please find our cancellation policy here.

How long do I have to use up the package purchased?

Can I contact my therapist in between sessions?

If you want to drop them an email asking if your session can be moved from virtual to face-to-face or vice versa, please go ahead. You can find emails on our team page here.

For rescheduling sessions please contact hey@theselfspace.com

Any other contact between you and your therapist between sessions is discouraged. If you feel you are in a vulnerable situation and need help fast, please call the emergency services or contact www.samaritans.org or telephone them on 116 123 (UK).

Are Self Space sessions confidential?

Trust is an integral part of a therapist-client relationship; therefore, all Self Space sessions will be kept confidential. However there might be certain circumstances where the therapist may have to consider breaking a client’s confidence for their own safety. This could be if there is a risk of immediate harm to the client or to another person. The therapist will explain how they work at your first Self Space session.

In some situations, it might be necessary for therapists to share notes, for example if you see more than one therapist.

Where does the therapy take place?

We currently have three spaces where you can see a therapist face to face. See below addresses. You can book face to face here. We also offer virtual sessions, which we host using zoom, hangouts, phone or skype. To book virtual sessions choose virtual from the drop down menu on our booking page.

SELF SPACE
BOUNDARY ST
Unit 8
Cleve Workshops
Boundary Street
London E2 7JD

SELF SPACE
SHOREDITCH HIGH ST
188 Shoreditch High Street
London
E1 6HU

BOROUGH
Self Space Borough
100 Borough High St
London SE1 1LB

Do you offer therapy for employees or workshops for businesses?

What if I’m unhappy with the service?

I am not receiving Self Space notifications. What can I do?

In order to receive email notifications from Self Space containing updates on Session bookings, changes and cancellations, you will need to ensure you have enabled email notifications on your account.

If you are using the Self Space mobile app, follow these steps:

Log in to your account via the mobile app:
Go to Settings.
Enable “Send confirmation emails”:

If you are using the web platform, follow these steps:

Log in to your account via the link at the top of the website:
Under Your Account > Info tab, scroll to the section called Communication Preferences:
Click Edit Communication Preferences link:
In the new window ensure notifications for Account Management and Schedule Updates are checked for Email.
You can also turn notifications on for text as well, however we will primarily use email to communicate with you:
Click Save to commit your changes.

Practitoner FAQs

What are the benefits of working as part of the team at Self Space?

You will not need to find and pay for your own premises from which to see clients. The Self Space will be marketing and promoting the service as widely as possible and as a therapist you will of course benefit from this as the business grows. We believe very much in a collaborative and team approach to the way that the service is developed and delivered. The sharing of general practice issues, links to other opportunities and the benefit of working with like minded people should enhance your experience of being part of the team at Self Space. It will provide flexibility in how you work – you can diary your availability to suit.

Self Space also provides an opportunity to be flexible in the therapeutic approach. We are a contemporary company, drawing upon our Director’s experience of providing credible mental well being and enrichment services in education.

You will be part of our aspirations to evolve in such a way that the term mental illness becomes a household term without stigma and shame. We can only achieve that with excellent, committed and professional therapists who are fully signed up to our ethos.

How do I apply to be a Self Space Therapist?

Self Space Therapists need to be registered with their appropriate regulatory body (e.g. HCPC, UKCP) and relevant experience in the field. The first step to apply will be to express an interest by completing a simple application form. Depending upon the outcome of the initial application, you may either be asked to submit a CV and details of two referees or we may respond to say that, on this occasion, we are unable to take your application forward. If we are interested in hearing more about you, you will be asked to attend an interview before a final decision is made.