Individual FAQs

  • What is Self Space?

    Self Space is a contemporary mental health service, offering therapy to individuals, couples and also companies. In a world which is sometimes challenging, frightening, overwhelming, complex and seriously hard to navigate it’s not surprising that sometimes we don’t feel ok. Everyday mental maintenance is an essential part of surviving. Self Space sets out to provide that.

  • How is Self Space keeping its clients and therapists safe during the Covid-19 pandemic?

    We continue to offer our clients face-to-face sessions as well as virtual sessions. We remain very conscious of the safety of our clients and our therapists. As such we continue to risk assess our spaces to ensure total compliance with latest government regulations. This includes readily available access to hand sanitisers, the use of masks where they do not cause our clients severe distress, social distancing, and thorough and regular cleaning of our spaces.

  • Who is Self Space suitable for?

    At Self Space we aim to be inclusive of everyone and we like to think our therapists reflect the diversity of our clients. We are unable to help with acute psychiatric or suicidal crises; if a client is suicidal, they will be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK). If you are being supported by Community Mental Health Services or receiving treatment for acute mental health issues, please do speak in the first instance to the relevant agency for advice and further support.

  • How much does it cost?

    For individual sessions pricing starts at £60 for a 30-minute session and goes up to £80 for a 50-minute session. Our student sessions are a useful option if you’re studying and in need of someone to talk to at £60 for a 50-minute session. Couples? We got you! A 50-minute session is priced at £100. If you’re looking buy some sessions in bulk, we offer some great discounts which you can find here: https://theselfspace.com/buy/

  • How do I book?

    You can either book on our website by clicking here or you can download our app from both the App store and the Google Play Store. Once you’ve registered your account, booking should be a breeze. If it’s not, please reach out to hey@theselfspace.com and we’ll help you book in.

  • How do I know which therapist is right for me?

    We’d recommend heading to our Therapists page to have a look at our therapists and what they specialise in as your first step. We are proud to have such an eclectic and diverse mix of practitioners on our team but this can sometimes make choosing a therapist a little overwhelming. If you’re finding it hard to make a decision we would invite you to fill in our Therapist Match Form, then a real human member of our team will get back to you with 2-3 therapists that we think might be a good fit for you. It’s important to remember, if you don’t feel you made the right choice after your first session, you can choose a different therapist for your next session, we promise they won’t be offended! Therapy is there to help YOU.

  • Can I see a different therapist every time?

    If it doesn’t work out with one therapist, then of course we encourage you to find one that feels right. However, we do discourage ‘therapist hopping’ as it won’t help you move forward on your therapeutic journey.

    If you’re having trouble choosing the right therapist, we’d encourage you to reach out to us on hey@theselfspace.com or you can fill in our Therapist Matching Form here.

  • What happens if I cancel or want to re-arrange a session?

    Sometimes life gets in the way and you can’t make a session, we get it. If you give us 48 hours notice, we will happily cancel or reschedule your appointment. If when cancelling you give us 48 hours’ notice we will pop the credit right back into your Self Space account, ready to be used whenever you need it. We have a no refund policy for cancellations or no shows, this is because it’s often hard to fill these empty spaces. If you cancel without giving us enough notice, you will still be charged for the session.

    If you are a Self In The City client booking through your work and you cancel without giving us enough notice, the session will be taken from your companies account and it will be taken from your personal allowance.

    Please find our cancellation policy here.

  • How long do I have to use up the package purchased?

    If you purchase a bundle of sessions, you will have up to 12 months to use these up.

  • Can I contact my therapist in between sessions?

    If you want to drop them an email asking if your session can be moved from virtual to face-to-face or vice versa, please go ahead. You can find emails on our team page here. For rescheduling sessions please contact hey@theselfspace.com Any other contact between you and your therapist between sessions is discouraged. If you feel you are in a vulnerable situation and need help fast, please call the emergency services or contact www.samaritans.org or telephone them on 116 123 (UK).

  • Are Self Space sessions confidential?

    Trust is an integral part of a therapist-client relationship; therefore, all Self Space sessions will be kept confidential. However there might be certain circumstances where the therapist may have to consider breaking a client’s confidence for their own safety. This could be if there is a risk of immediate harm to the client or to another person. The therapist will explain how they work at your first Self Space session. In some situations, it might be necessary for therapists to share notes, for example if you see more than one therapist.

  • Where does the therapy take place?

    We currently have spaces in Borough, Rivington Street and Manchester where you can see your therapist face to face. If you’d prefer a virtual session, we’ve got you, you can select the virtual location from the drop down menu or book in with any of our therapists at a face to face location and let us know you’d like the session to be virtual. You can email us on hey@theselfspace.com, write it in the ‘notes’ section when booking on the app or email your therapist directly.

  • Do you offer therapy for employees or workshops for businesses?

    We do! We know that managing a team can be hard work. In the modern world more and more workers are finding the pressures of work and life to be tough, we offer a range of bundles and workshops that will help to make both their lives and yours better. Head to our Business page to find out more, or email hey@theselfspace.com with any questions you have.

  • What if I’m unhappy with the service?

    We’re sorry if you’re unhappy with Self Space. Please reach out to our customer service team who are here to help. Contact: hey@theselfspace.com. We also have a Complaints Procedure so please ask for this if you feel you want to pursue a complaint.

  • I am not receiving Self Space notifications. What can I do?

    In order to receive email notifications from Self Space containing updates on Session bookings, changes and cancellations, you will need to ensure you have enabled email notifications on your account.

    If you are using the Self Space mobile app, follow these steps:

    1. Log in to your account via the mobile app.
    2. Go to Settings.
    3. Enable “Send confirmation emails”:

    If you are using the web platform, follow these steps:

    1. Log in to your account via the link at the top of the website.
    2. Under Your Account > Info tab, scroll to the section called Communication Preferences. Click Edit Communication Preferences link.
    3. In the new window ensure notifications for Account Management and Schedule Updates are checked for Email. You can also turn notifications on for text as well, however we will primarily use email to communicate with you.
    4. Click Save to commit your changes.

Practitioner FAQs

  • What are the benefits of working as part of the team at Self Space?

    Working with Self Space means that you have access to our beautifully designed therapy spaces meaning that you won’t need to find and pay for your own premises from which to see clients. Self Space will be marketing and promoting the service as widely as possible and as a therapist you will of course benefit from this as the business grows. We believe very much in a collaborative and team approach to the way that the service is developed and delivered, our aim is include our practitioners in decisions as we grow.

    We are building an amazing community of passionate practitioners and we encourage the sharing of general practice issues, social events and links to other growth opportunities within our internal social channels. We also schedule regular supervision, CPD trainings and socials. We offer Customer Service, Technical and Clinical support for all of our team.

    Self Space values flexibility and autonomy in therapeutic approach and schedule and ask that therapists take control of their own calendar – you can diary your availability to suit.

    We are a contemporary company, drawing upon our Director’s experience of providing credible mental well being and enrichment services in education. You will be part of our aspirations to evolve in such a way that the term mental illness becomes a household term without stigma and shame. We can only achieve that with excellent, committed and professional therapists who are fully signed up to our ethos.

  • How do I apply to be a Self Space Therapist?

    Self Space Therapists need to be registered with their appropriate regulatory body (e.g. HCPC, UKCP) and at least 3 years of relevant experience in the field. The first step to apply will be to express an interest by completing a simple application form. Depending upon the outcome of the initial application, you may either be asked to submit a CV and details of two referees or we may respond to say that, on this occasion, we are unable to take your application forward. If we are interested in hearing more about you, you will be asked to attend an interview before a final decision is made.

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