Privacy Policy

PLEASE READ THIS POLICY CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE OR APP 

Effective Date: October 7, 2024

Hello there you. We get it, our privacy policy isn’t the most exciting thing you can read from us, but it’s super important. If you’re using our website or app and you don’t like what you see here, please don’t use our website or services.

We review this Privacy Policy regularly, keeping it up to date with all that GDPR jazz. Every time you visit our site, use our app or interact with us in another way, you might want to check in here – it’s like the terms and conditions for your data’s life with us. Obviously we have a really full policy behind this, but it’s a long read, full of details and to be perfectly honest is quite boring, but if you want the detail just click here. It will tell you everything you would want to know and be assured of about your data.

We also have a separate Confidentiality Policy which we’ll run through in your first session.

1. ACCEPTANCE 

By accepting this policy, you’re saying, “Yep, I’m cool with this policy.” If you’re getting in touch or using our services in any way including booking sessions, buying merch or reaching out by email, phone, or even sliding into our DMs on social media, this policy has you covered.

2. OUR STANCE 

We know that when you share your personal details, you’re putting a lot of trust in us. We promise to be transparent, honest, and respectful with your information – no shady stuff, just what we need to give you the best service. We’ll treat your data like gold, following all the relevant laws to keep it safe and sound.

3. ABOUT US 

Self Space started in 2018 with a clear mission: to be a modern, proactive mental health service. Our HQ is in London, and we’re registered in England and Wales (company number 10996170). If you need to talk about anything data-related, hit up Robin Hogg, our Data Guru (aka Data Protection Officer) at hr@theselfspace.com or hey@theselfspace.com.

4. WHAT WE COLLECT 

We might collect a range of personal info, like:

• Identity data: name, date of birth, social media handles if you’ve been hanging out with us online.
• Contact info: email, phone number, billing address.
• Financial details: payment info for therapy or events. 
• Session info: what services we’ve given you, and when.
• Tech stuff: your IP address, browser data. 
• Profile data: your username, preferences, feedback.
• Location data: if you’ve shared your primary address or enabled location services.
• Marketing preferences: how you’d like to hear from us (or if you’d rather not).
  – Special Category data:  ie medical information pertinent to your therapy.

5. HOW WE COLLECT IT 

You give us your details when you get in touch, book a session, or chat with us. Whether you use the website, app, or give us a call, your data ends up in our safe hands. Here are some examples:

• You submit your info via our contact forms or during a booking.
• You email or call us.
• You chat with us at an event, or message us on social media.
• You apply to work with us.
• You buy our brilliant merch.

We use third-party systems like Mindbody and Monday.com to manage your bookings and job applications. They follow their own data protection rules, so it’s all legit. For complete transparency this is a list of all our trusted partners including how they keep your data secure.

6. SENSITIVE STUFF 

When you come for therapy, we might ask for some personal, sensitive info, like:

• Your gender, ethnicity, or marital status.
• Health conditions or medications.
• Suicidal thoughts or clinical treatment history.

We’re only asking this because we want to help you in the best way possible. Your data is kept super safe on the Mindbody platform, and only the therapists who need to know will have access.

7. WHY WE USE YOUR DATA

We collect your personal data for reasons like:

• Booking your sessions.
• Managing your profile and preferences.
• Processing payments.
• Sending you updates or newsletters (only if you’ve opted in) and
• Sometimes letting others know you need help.

Basically, we’re using your data to do what we promised: offer you mental health support. We won’t be spammy, and you can opt-out of marketing anytime by emailing us at hey@theselfspace.com.

8. SHARING YOUR DATA

We don’t sell or share your info with random third parties, but we might need to share it in these situations:

• To fulfil our legal duties (e.g., telling your GP if there’s an emergency).
• With trusted partners who help us deliver our services (see our full partner list for details).
• If we ever sell or merge the business (new owners would still follow this policy).

9. DATA SECURITY

We take security seriously, using the right tools and systems to keep your personal data safe from prying eyes. That said, we can’t 100% guarantee security when you send data online (so maybe think twice before sharing sensitive info over email).

10. YOUR RIGHTS

• Access: you can ask for a copy of the data we hold on you.
• Correction: if we’ve got something wrong, let us know.
• Deletion: you can ask us to delete your data (though there may be some legal reasons we need to keep certain info).
• Restriction: you can stop us from using your data in certain ways.
• Portability: if you want your data transferred elsewhere, just ask.
• Objection: if you’re not comfortable with how we’re using your data, you can object at any time.

To exercise any of these rights, email hr@theselfspace.com or hey@theselfspace.com.

11. COMPLAINTS

If you’ve got any challenges with how we’re handling your data, email us first. If we can’t work it out, you can always escalate it to the ICO (that’s the UK’s data regulator). All the info about how to do this is in the detailed policy found here.

Ta very much.