Therapist Matching

At Self Space we aim to be inclusive of everyone and we like to think our therapists reflect the diversity of our clients. We are unable to help with acute psychiatric or suicidal crises; if a client is suicidal, they will be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK). If you are being supported by Community Mental Health Services or receiving treatment for acute mental health issues, please do speak in the first instance to the relevant agency for advice and further support.

For individual sessions pricing currently starts at £65 for a 30-minute session and goes up to £90 for a 50-minute session. Our student sessions are a useful option if you’re studying and in need of someone to talk to at £65 for a 50-minute session. Couples? We got you! A 50-minute session is priced at £110. If you’re looking buy some sessions in bulk, we offer some great discounts which you can find here. 

You can book directly through the website by clicking book a session at the top right. Once you’ve registered your account, booking should be a breeze. If it’s not, please reach out to hey@theselfspace.com and we’ll help you book in.

We’d recommend heading to our Therapists page to have a look at our therapists and what they specialise in as your first step. We are proud to have such an eclectic and diverse mix of practitioners on our team but this can sometimes make choosing a therapist a little overwhelming. If you’re finding it hard to make a decision we would invite you to fill in our Therapist Match Form, then a real human member of our team will get back to you with 2-3 therapists that we think might be a good fit for you. It’s important to remember, if you don’t feel you made the right choice after your first session, you can choose a different therapist for your next session, we promise they won’t be offended! Therapy is there to help YOU.

If it doesn’t work out with one therapist, then of course we encourage you to find one that feels right. However, we do discourage ‘therapist hopping’ as it won’t help you move forward on your therapeutic journey.

If you’re having trouble choosing the right therapist, we’d encourage you to reach out to us on hey@theselfspace.com or you can fill in our Therapist Matching Form here.

Sometimes life gets in the way and you can’t make a session, we get it. If you give us 48 hours notice, we will happily cancel or reschedule your appointment. If when cancelling you give us 48 hours’ notice we will pop the credit right back into your Self Space account, ready to be used whenever you need it. We have a no refund policy for cancellations or no shows, this is because it’s often hard to fill these empty spaces. If you cancel without giving us enough notice, you will still be charged for the session.

If you are a Self In The City client booking through your work and you cancel without giving us enough notice, the session will be taken from your companies account and it will be taken from your personal allowance.

Please find our cancellation policy here.

If you purchase a bundle of sessions, you will have up to 12 months to use these up.

If you want to drop them an email asking if your session can be moved from virtual to face-to-face or vice versa, please go ahead. You can find emails on our team page here. For rescheduling sessions please contact hey@theselfspace.com Any other contact between you and your therapist between sessions is discouraged. If you feel you are in a vulnerable situation and need help fast, please call the emergency services or contact www.samaritans.org or telephone them on 116 123 (UK).

Trust is an integral part of a therapist-client relationship; therefore, all Self Space sessions will be kept confidential. However there might be certain circumstances where the therapist may have to consider breaking a client’s confidence for their own safety. This could be if there is a risk of immediate harm to the client or to another person. The therapist will explain how they work at your first Self Space session. In some situations, it might be necessary for therapists to share notes, for example if you see more than one therapist.

We currently have spaces in Borough, Rivington Street, Kings Cross, and Soho where you can see your therapist face to face. If you’d prefer a virtual session, we’ve got you, you can select the virtual location from the drop down menu or book in with any of our therapists at a face to face location and let us know you’d like the session to be virtual. You can email us on hey@theselfspace.com, write it in the ‘notes’ section when booking on the app or email your therapist directly.

We do! We know that managing a team can be hard work. In the modern world more and more workers are finding the pressures of work and life to be tough, we offer a range of bundles and workshops that will help to make both their lives and yours better. Head to our Business page to find out more, or email hey@theselfspace.com with any questions you have.

We’re sorry if you’re unhappy with Self Space. Please reach out to our customer service team who are here to help. Contact: hey@theselfspace.com. We also have a Complaints Procedure so please ask for this if you feel you want to pursue a complaint.