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FAQs


Client FAQs

Self Space is a place to have a good conversation, in private with somebody who is qualified to listen and support. In a world which is sometimes challenging, frightening, overwhelming, complex and seriously hard to navigate it’s not surprising that sometimes we don’t feel ok. Everyday mental maintenance is an essential part of surviving. Self Space sets out to provide that.

This particular service is aimed at adults over the age of 18 years.   Young people looking for support should contact Cariss Creative via carisscreative.co.uk or Childline on 0800 1111 or website: www.childline.org.uk.

We are unable to help with acute psychiatric or suicidal crises; if a client is suicidal they will be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK).

If you are being supported by Community Mental Health Services or receiving treatment for acute mental health issues, please do speak in the first instance to the relevant agency for advice and further support.  

A schedule of our fees can be found on the website.

Book online at MindBody by clicking here

Simply visit the BOOK page to book a series with your chosen therapist.

You can choose whether you see the same or a different therapist. Generally if you book a series of sessions, then this will be with the same therapist.

If you wish for a particular gender then of course this is possible dependent upon availability.

If you cancel less than 24 hours before the session then the full amount is payable. More than 24 hours in advance can be re-scheduled but not refunded.
The therapist will only be able see you at the Self Space during your allocated session time.
If you purchase a package of sessions, you will have up to 12 months to use these up.

It is very important that our clients trust both us and the therapist. Therefore Self Space sessions will be kept confidential – between yourself and the therapist. In some situations, it might be necessary for therapists to share notes, for example if you see more than one therapist. There may also be certain circumstances where the therapist may have to consider breaking a client’s confidence.  This could be if there is a risk of harm to the client or to another person.  The therapist will explain how they work at your first Self Space session.

Where there is a legal duty on the company to disclose information or if risk of harm is apparent, the client will be informed that disclosure has or will be made and will be kept fully informed of all steps.

Our premises are at Self Space
Unit 8, Cleve Workshops, Boundary Street, London E2 7JD.
In the first instance, please discuss this with the therapist or you can contact us at hey@theselfspace.com

In order to receive email notifications from Self Space containing updates on Session bookings, changes and cancellations, you will need to ensure you have enabled email notifications on your account.

If you are using the Self Space mobile app, follow these steps:

  1. Log in to your account via the mobile app:
  2. Go to Settings.
  3. Enable “Send confirmation emails”:

If you are using the web platform, follow these steps:

  1. Log in to your account via the link at the top of the website:
  2. Under Your Account > Info tab, scroll to the section called Communication Preferences:
    Click Edit Communication Preferences link:
  3. In the new window ensure notifications for Account Management and Schedule Updates are checked for Email.
    You can also turn notifications on for text as well, however we will primarily use email to communicate with you:
  4. Click Save to commit your changes.

Practitoner FAQs

You will not need to find and pay for your own premises from which to see clients.   The Self Space will be marketing and promoting the service as widely as possible and as a therapist you will of course benefit from this as the business grows. We believe very much in a collaborative and team approach to the way that the service is developed and delivered.   The sharing of general practice issues, links to other opportunities and the benefit of working with like minded people should enhance your experience of being part of the team at Self Space. It will provide flexibility in how you work – you can diary your availability to suit.

Self Space also provides an opportunity to be flexible in the therapeutic approach.  We are a contemporary company, drawing upon our Director’s experience of providing credible mental well being and enrichment services in education.  

You will be part of our aspirations to evolve in such a way that the term mental illness becomes a household term without stigma and shame.  We can only achieve that with excellent, committed and professional therapists who are fully signed up to our ethos.

Self Space Therapists need a minimum of 2 years experience, to be registered with the appropriate body (e.g.HCPC, UKCP) and relevant experience in the field. The first step to apply will be to express an interest by completing a simple application form. Depending upon the outcome of the initial application, you may either be asked to submit a CV and details of two referees or we may respond to say that, on this occasion, we are unable to take your application forward. If we are interested in hearing more about you, you will be asked to attend an interview before a final decision is made.